A: I apologize, we cannot hand pick these tiles, as it is called “hand picking” in tile industry and we cannot do that. We receive them from the manufacturer and that is how we ship them. But this tile never comes as full gray. There will be a nuance of cream/beige colors mixed into the stone. Some small samples they may ship more grays. But stone itself when you buy a larger quantity, it never comes as full gray. We know this because we supply to many of the other online sellers
A: Everything we ship are fully insured by our carriers.
When our customers order a larger quantity, we ship via a different carrier as opposed to USPS.
According to our policy, in the case of order broken just kindly email us at info@budgetmarble.com a picture of the sheet with broken piece, and we will ship you a replacement ASAP.